Terms & Conditions
Effective:
July 20, 2026
Last revised: July 20, 2026
Supersedes: January 1, 2021
Last revised: July 20, 2026
Supersedes: January 1, 2021
Welcome to
Measures4Success Academy of Personal & Professional Development. It is our
honor to provide the products and services described below for your personal
growth and professional development.
Please read these Terms
and Conditions carefully before using the Website or Services. If you do not
accept these Terms and Conditions, do not use the Website, do not click
"buy now" or similar, and do not use the Services.
General Information
This agreement applies between you, the User of this Website, and Measures4Success, LLC, the owner of this Website.
Your agreement to comply with and be bound by Clauses 1, 2, 4 through 11, and 15 through 33 of these Terms and Conditions is deemed to occur upon your first use of the Website. Clause 3 and Clauses 12 through 14 apply to the sale of Services.
Our platform supports users through videos, eLearning courses, blended learning modules, live virtual instructor-led sessions, and in-person workshops and events. Certain products include access to our Follow-Up Success Coaches as described in Clause 12.3.
Other services and features available through the Website include the M4S Academy Blog, articles, news feeds, and support resources, known collectively with the above as the "Services."
If you do not agree to be bound by these Terms and Conditions, stop using the Website immediately.
No part of this Website is intended to constitute a contractual offer capable of acceptance.
Your order constitutes a contractual offer, and our acceptance of that offer occurs when we send you a confirmation email indicating that your order has been accepted.
When you place an order or register for an event, you are required to check a box confirming that you have read, understood, and agree to these Terms and Conditions and our Privacy Policy before your purchase or registration can be completed.
Checking that box constitutes your acceptance of these Terms and Conditions.
Your agreement to comply with and be bound by Clauses 1, 2, 4 through 11, and 15 through 33 of these Terms and Conditions is deemed to occur upon your first use of the Website. Clause 3 and Clauses 12 through 14 apply to the sale of Services.
Our platform supports users through videos, eLearning courses, blended learning modules, live virtual instructor-led sessions, and in-person workshops and events. Certain products include access to our Follow-Up Success Coaches as described in Clause 12.3.
Other services and features available through the Website include the M4S Academy Blog, articles, news feeds, and support resources, known collectively with the above as the "Services."
If you do not agree to be bound by these Terms and Conditions, stop using the Website immediately.
No part of this Website is intended to constitute a contractual offer capable of acceptance.
Your order constitutes a contractual offer, and our acceptance of that offer occurs when we send you a confirmation email indicating that your order has been accepted.
When you place an order or register for an event, you are required to check a box confirming that you have read, understood, and agree to these Terms and Conditions and our Privacy Policy before your purchase or registration can be completed.
Checking that box constitutes your acceptance of these Terms and Conditions.
Privacy and Data Protection Commitment
We collect, use, and
share personal data in accordance with applicable United States federal and
state privacy law, including the comprehensive consumer privacy statutes of
California, Colorado, Connecticut, Virginia, Utah, Texas, Oregon, Montana,
Maryland, and other states as those laws apply to you.
Where you are located in
the European Union, the United Kingdom, or another jurisdiction with equivalent
protections, we honor the rights afforded to you under the General Data
Protection Regulation and comparable law.
For details on when, where, and why we collect personal data, how we use it, the conditions under which we may disclose it, and your rights regarding your personal data, please refer to our Privacy Policy.
Amendments to the Terms
At our sole discretion, we reserve the right to change, delete, or add to these Terms and Conditions, or to discontinue the Services, at any time. If we do, we will notify users of the updated Terms and Conditions and update the revision date at the top of this page. If you continue to use the Services after those changes, you agree to be bound by the revised Terms. If you do not agree to the current or any future Terms, you are not permitted to use the Website or Services.
1. Definitions and Interpretation
In this Agreement the following terms shall have the following meanings:
"Account" means collectively the personal information, Payment Information, and credentials used by Users to access Paid Content or any communications System on the Website.
"Assessment" means the Life Languages™ assessment or any other third-party assessment instrument made available in connection with a Service.
"Changebassador" means a person who acts as a representative or promoter of change upon entering the program.
"Content" means any text, graphics, images, audio, video, software, data compilations, and any other form of information capable of being stored in a computer that appears on or forms part of this Website.
"Facilities" means collectively any online facilities, tools, services, or information that Measures4Success, LLC makes available through the Website now or in the future.
"In-Person Event" means any workshop, seminar, training, or other Service delivered at a physical location.
"Payment Information" means any details required for the purchase of Services from this Website, including credit and debit card numbers and bank account information.
"Premises" means our place of business located at 1802 Vernon Street NW, PMB2275, Washington, DC 20009.
"Program" means an associated set of training modules delivered through a mixture of self-paced courses, live webinars, downloads, templates, and coaching engagements.
"Services" means the services available to you through this Website, including use of the Measures4Success, LLC e-learning platform and any In-Person Event.
"Success Coach" means a person who provides Follow-Up Coaching where that coaching is included with a purchased Service. The Success Coach provides support and holds the participant accountable to their goals by applying what has been learned in their personal and professional life.
"System" means any online communications infrastructure that Measures4Success, LLC makes available through the Website now or in the future, including web-based email, message boards, live chat facilities, and email links.
"User," "Attendee," or "Client" means any third party who accesses the Website or attends a Service and is not employed by Measures4Success, LLC acting in the course of their employment.
"Website" means the website you are currently using, www.m4sacademy.measures4successllc.com, and any subdomains unless expressly excluded by their own terms and conditions.
"We," "Us," "Our," or "Company" means Measures4Success, LLC, a limited liability company organized under the laws of the District of Columbia, located at 1802 Vernon Street NW, PMB2275, Washington, DC 20009.
2. Age Restrictions
The Website and
Services are intended for adults. Persons under the age of 18 may use the
Website only with the supervision of a parent or legal guardian, and Payment
Information must be provided by or with the permission of an adult.
Attendance at an In-Person Event requires a minimum age of 18. A person aged 16 or 17 may attend only with prior written consent from a parent or legal guardian, submitted to us before the event date. We may decline attendance at our discretion.
3. Business Customers
These Terms and Conditions also apply to customers procuring Services in the course of business.
4. Intellectual Property
- 4.1 Subject to Clause
5, all Content included on the Website, unless uploaded by Users, including
text, graphics, logos, icons, images, sound clips, video clips, data
compilations, page layout, underlying code, and software, is the property of
Measures4Success, LLC, our affiliates, or other relevant third parties. By
continuing to use the Website you acknowledge that this material is protected
by United States copyright, trademark, and other intellectual property law, and
by applicable international treaties.
- 4.2 Subject to Clause 6, you may not reproduce, copy, distribute, store, or otherwise re-use material from the Website unless indicated on the Website or with our express written permission.
5. Third Party Intellectual Property
- 5.1 Unless expressly
indicated otherwise, all intellectual property rights, including copyright and
trademarks, in product images and descriptions belong to the manufacturers,
distributors, or licensors of those products.
- 5.2 Life Languages™,
the Life Languages Profile™, the 7 Life Languages circle logo, and the
designations Communication IQ Coach and Communication IQ Consultant are
trademarks and proprietary intellectual property of Life Languages Sales and
Marketing, LLC, a Texas limited liability company doing business as Life
Languages International™, and its affiliated entities. Measures4Success, LLC
and Dr. Veronica Powell use these marks and materials under a Certified
Communication Coach license granted by Life Languages International™. That
license is personal, non-exclusive, non-transferable, and revocable, and it
authorizes use only to the extent necessary to perform the functions of a
Certified Communication Coach. When referring to that role, we use the "Independent"
designation as required by the license, for example Independent Certified
Communication IQ Coach or Independent Certified Communication IQ Consultant.
Communication Intelligence™ and CIQ™ are the marks of Life Languages™.
All Life Languages™ materials, assessments, profiles, reports, and derivative content remain the property of Life Languages International™.
- 5.3 Subject to Clause 6, you may not reproduce, copy, distribute, store, or otherwise re-use third-party material unless indicated on the Website or with the express written permission of the relevant owner.
6. Fair Use of Intellectual Property
Material from the Website may be used without written permission only where the use qualifies as fair use under 17 U.S.C. § 107 or is otherwise permitted by applicable law. Whether a particular use qualifies is determined case by case, and nothing in this clause is a grant of permission by us.
7. Links to Other Websites
This Website may contain links to other sites. Unless expressly stated, those sites are not under the control of Measures4Success, LLC or our affiliates. We assume no responsibility for their content and disclaim liability for any loss or damage arising out of their use. Including a link does not imply endorsement of the site or of those who control it.
8. Links to this Website
You may link to this Website, including to specific pages such as course registration pages, provided the link does not suggest sponsorship or endorsement we have not given, does not present our Content in a misleading or disparaging context, and does not frame or otherwise reproduce our Content on another site. We reserve the right to request removal of any link at any time.
9. Use of Communications Facilities
9.1 When using any System on the Website you must follow the rules below. Failure to comply may result in your Account being suspended or closed.
- 9.1.1 You must not use obscene or vulgar language.
- 9.1.2 You must not submit Content that is unlawful or otherwise objectionable, including Content that is abusive, threatening, harassing, defamatory, ageist, sexist, or racist.
- 9.1.3 You must not submit Content intended to promote or incite violence.
- 9.1.4 Submissions should be made in English, as we may be unable to respond to inquiries submitted in other languages.
- 9.1.5 The means by which you identify yourself must not violate these Terms and Conditions or any applicable law.
- 9.1.6 You must not impersonate other people, particularly employees and representatives of Measures4Success, LLC or our affiliates.
- 9.1.7 You must not use our System for unauthorized mass communication such as spam or junk mail.
9.2 You acknowledge
that we reserve the right to monitor communications made to us or using our
System.
9.3 You acknowledge that we may retain copies of communications made to us or using our System.
9.4 You acknowledge that information you send us through our System may be modified by us, and you waive your moral right to be identified as the author of that information. Any restriction you wish to place on our use of the information must be communicated to us in advance, and we reserve the right to reject those terms and the associated information.
10. Accounts
10.1 To procure Services on this Website and to use certain parts of the System, you must create an Account containing personal details and, when you make a purchase, Payment Information. By continuing to use this Website you represent and warrant that:
- 10.1.1 All information you submit is accurate and truthful.
- 10.1.2 You have permission to submit Payment Information where permission is required.
- 10.1.3 You will keep this information accurate and current.
10.2 Do not share your
Account details, particularly your username and password. We accept no
liability for losses or damages arising from your sharing of Account details.
If you use a shared computer, do not save your Account details in the browser.
10.3 If you believe
your Account details have been obtained by another person without your consent,
contact us immediately so we can suspend your Account and cancel pending
unauthorized orders or payments. Orders and payments can be cancelled only
until provision of Services has commenced. If unauthorized provision begins
before you notify us, you will be charged for the period from commencement
until the date you notified us.
10.4 When choosing a username you must comply with Clause 9. Failure to do so may result in suspension or deletion of your Account.
11. Termination and Cancellation of Accounts
11.1 Either
Measures4Success, LLC or you may terminate your Account. If we terminate your
Account, we will notify you by email with an explanation. We reserve the right
to terminate without giving reasons.
11.2 If we terminate your Account, current or pending orders or payments will be cancelled and provision of Services will not commence.
12. Products, Services, Pricing and Availability
12.1 Using eLearning Products
When you purchase an eLearning course, video, or similar product, you receive a limited, non-exclusive, non-transferable license to access and view the course solely for your personal, non-commercial, educational use through the platform. Courses are licensed, not sold, to you.
This license gives you no right to resell the course in any manner, including by sharing account information. You may not reproduce, redistribute, transmit, assign, sell, broadcast, rent, share, lend, modify, adapt, edit, create derivative works of, sublicense, or otherwise transfer or use any course unless we give you explicit written permission.
You will have one year of access to any product or service you purchase, unless the product page states otherwise. We reserve the right to revoke access where we decide or are obligated to disable a course for legal or policy reasons.
12.2 Third-Party Assessments
Certain Services include access to the Life Languages™ assessment or another third-party assessment instrument.
The assessment is owned, administered, and scored by Life Languages International™ (Life Languages Sales and Marketing, LLC), a third-party provider, not by Measures4Success, LLC. Your use of the assessment is governed by that provider's own terms of use and privacy policy, which you accept when you access the instrument.
The Life Languages™ terms and privacy policy are available at https://www.lifelanguages.com/legal. We encourage you to review them before you begin. We make no warranty regarding the assessment's availability, accuracy, or results.
The assessment fee is a cost we incur on your behalf at the moment access is issued. Once you have accessed or begun the assessment, that fee is non-refundable. This applies regardless of whether you complete the assessment or attend the associated Service. Refund calculations in Clause 14 reflect this.
Assessment results are provided to you and retained by us as described in our Privacy Policy.
12.3 Follow-Up Success Coaching Services
Follow-Up Success Coaching is included only with those Services that expressly state on the product page, at the time of purchase, that coaching is included. Coaching is not included with free products, single-session workshops, standalone assessments, or any Service whose product page does not state that it is included. Where a product page and this clause conflict, the product page in effect at the time of your purchase governs.
Where coaching is included, it begins upon your successful completion of all paid modules, webinars, or instructor-led sessions for that Service.
The following formats are available:
Duration and scheduling, unless the product page states otherwise:
Coaching is not a medical service, mental health service, or any other health service. It is not psychotherapy or mental health counseling. No diagnosis or treatment of, or advice regarding, any medical or mental health condition will be offered. Coaching cannot substitute for and is not an alternative to medical or other healthcare diagnosis and treatment. You are advised to seek diagnosis, treatment, and advice regarding medical or mental health conditions from physicians, psychologists, and other licensed healthcare and mental health professionals.
Some of our coaches, including Dr. Veronica Powell, also hold clinical licenses such as Licensed Professional Counselor. When a licensed clinician provides coaching through Measures4Success, LLC, that person is acting solely in a coaching capacity and is not providing clinical, counseling, or psychotherapeutic services, is not exercising their clinical license, and is not forming a counselor-client or therapist-client relationship with you.
No clinical standard of care applies to coaching, and the professional privilege that attaches to a licensed clinical relationship does not apply. If you need clinical care, we encourage you to engage a licensed provider in a clinical setting separate from your coaching engagement.
You agree to act in accordance with the following before, during, and after any coaching session:
12.4 In-Person Workshops and Live EventsIn-Person Events are delivered at a physical venue on a stated date and time. Seating is limited and registration is confirmed in order of completed payment.
Where a Service requires you to complete an assessment before the event, you are responsible for completing it by the deadline stated in your registration materials. We cannot guarantee that late completion will allow full participation, and failure to complete an assessment is not grounds for refund outside the terms of Clause 14.
Registration is for the named registrant. Transfer of your seat to another person is permitted as described in Clause 14.
We may postpone, relocate, or cancel an In-Person Event because of insufficient enrollment, facilitator illness, venue closure, severe weather, or other circumstances outside our reasonable control.
Clause 14 and Clause 23 govern what follows.
We are not responsible for travel, lodging, parking, childcare, or any other cost you incur in connection with attending an In-Person Event.
12.5 Service Descriptions
While every effort is made to ensure that general descriptions of Services correspond to the Services actually provided, we are not responsible for variations from those descriptions where the nature of the Services varies with your individual requirements and circumstances.
This does not exclude our liability for mistakes due to our negligence, and refers only to variations of the correct Services, not to different Services altogether. For incorrect Services, see sub-Clause 13.7.
12.6 Plans
Where appropriate, you may be required to select a Plan of Services.
12.7 Availability
We neither represent nor warrant that Services will be available at all times and cannot confirm availability until we confirm your order.
12.8 Pricing
All pricing information on the Website is correct at the time of publication. We reserve the right to change prices and to alter or remove special offers at any time.
If a price changes between the time an order is placed and the time we process that order and take payment, the price valid at the time of the order applies.
Prices are stated in U.S. dollars and do not include applicable sales or use tax. Where we are required to collect sales or use tax based on your location or the location of an In-Person Event, that tax will be added at checkout or invoiced separately.
If you pay from outside the United States, your card issuer or bank may apply currency conversion and charge a foreign transaction fee. We do not control and are not responsible for those charges. Where a Service is subject to value added tax, goods and services tax, or a similar consumption tax in your country, you are responsible for that tax unless we state otherwise at checkout.
When you purchase an eLearning course, video, or similar product, you receive a limited, non-exclusive, non-transferable license to access and view the course solely for your personal, non-commercial, educational use through the platform. Courses are licensed, not sold, to you.
This license gives you no right to resell the course in any manner, including by sharing account information. You may not reproduce, redistribute, transmit, assign, sell, broadcast, rent, share, lend, modify, adapt, edit, create derivative works of, sublicense, or otherwise transfer or use any course unless we give you explicit written permission.
You will have one year of access to any product or service you purchase, unless the product page states otherwise. We reserve the right to revoke access where we decide or are obligated to disable a course for legal or policy reasons.
12.2 Third-Party Assessments
Certain Services include access to the Life Languages™ assessment or another third-party assessment instrument.
The assessment is owned, administered, and scored by Life Languages International™ (Life Languages Sales and Marketing, LLC), a third-party provider, not by Measures4Success, LLC. Your use of the assessment is governed by that provider's own terms of use and privacy policy, which you accept when you access the instrument.
The Life Languages™ terms and privacy policy are available at https://www.lifelanguages.com/legal. We encourage you to review them before you begin. We make no warranty regarding the assessment's availability, accuracy, or results.
The assessment fee is a cost we incur on your behalf at the moment access is issued. Once you have accessed or begun the assessment, that fee is non-refundable. This applies regardless of whether you complete the assessment or attend the associated Service. Refund calculations in Clause 14 reflect this.
Assessment results are provided to you and retained by us as described in our Privacy Policy.
12.3 Follow-Up Success Coaching Services
Follow-Up Success Coaching is included only with those Services that expressly state on the product page, at the time of purchase, that coaching is included. Coaching is not included with free products, single-session workshops, standalone assessments, or any Service whose product page does not state that it is included. Where a product page and this clause conflict, the product page in effect at the time of your purchase governs.
Where coaching is included, it begins upon your successful completion of all paid modules, webinars, or instructor-led sessions for that Service.
The following formats are available:
- Virtual face-to-face with an assigned Success Coach
- Coaching phone calls
- Electronic media, including motivational text messages and email
Duration and scheduling, unless the product page states otherwise:
- Our coaches work across time zones. We aim to offer broad availability but cannot guarantee that a coach will be available at a specific time. A calendar of coach availability is provided so you can select a time that works for both parties. We recommend booking at least three days in advance.
- Sessions not booked within a given month do not roll over.
Coaching is not a medical service, mental health service, or any other health service. It is not psychotherapy or mental health counseling. No diagnosis or treatment of, or advice regarding, any medical or mental health condition will be offered. Coaching cannot substitute for and is not an alternative to medical or other healthcare diagnosis and treatment. You are advised to seek diagnosis, treatment, and advice regarding medical or mental health conditions from physicians, psychologists, and other licensed healthcare and mental health professionals.
Some of our coaches, including Dr. Veronica Powell, also hold clinical licenses such as Licensed Professional Counselor. When a licensed clinician provides coaching through Measures4Success, LLC, that person is acting solely in a coaching capacity and is not providing clinical, counseling, or psychotherapeutic services, is not exercising their clinical license, and is not forming a counselor-client or therapist-client relationship with you.
No clinical standard of care applies to coaching, and the professional privilege that attaches to a licensed clinical relationship does not apply. If you need clinical care, we encourage you to engage a licensed provider in a clinical setting separate from your coaching engagement.
You agree to act in accordance with the following before, during, and after any coaching session:
- You will not harass, intimidate, or threaten any other user or coach.
- We retain the right, but have no obligation, to monitor information a coach or client submits to the Website, and may remove that information without notice.
- Although we may approve a coach, we cannot guarantee the accuracy of information provided to you by or about coaches, or that any user is who they claim to be.
- If you procure additional coaching services from your assigned Success Coach outside the scope of this agreement, we are not responsible for any charges incurred or payments made to that coach.
Where a Service requires you to complete an assessment before the event, you are responsible for completing it by the deadline stated in your registration materials. We cannot guarantee that late completion will allow full participation, and failure to complete an assessment is not grounds for refund outside the terms of Clause 14.
Registration is for the named registrant. Transfer of your seat to another person is permitted as described in Clause 14.
We may postpone, relocate, or cancel an In-Person Event because of insufficient enrollment, facilitator illness, venue closure, severe weather, or other circumstances outside our reasonable control.
Clause 14 and Clause 23 govern what follows.
We are not responsible for travel, lodging, parking, childcare, or any other cost you incur in connection with attending an In-Person Event.
12.5 Service Descriptions
While every effort is made to ensure that general descriptions of Services correspond to the Services actually provided, we are not responsible for variations from those descriptions where the nature of the Services varies with your individual requirements and circumstances.
This does not exclude our liability for mistakes due to our negligence, and refers only to variations of the correct Services, not to different Services altogether. For incorrect Services, see sub-Clause 13.7.
12.6 Plans
Where appropriate, you may be required to select a Plan of Services.
12.7 Availability
We neither represent nor warrant that Services will be available at all times and cannot confirm availability until we confirm your order.
12.8 Pricing
All pricing information on the Website is correct at the time of publication. We reserve the right to change prices and to alter or remove special offers at any time.
If a price changes between the time an order is placed and the time we process that order and take payment, the price valid at the time of the order applies.
Prices are stated in U.S. dollars and do not include applicable sales or use tax. Where we are required to collect sales or use tax based on your location or the location of an In-Person Event, that tax will be added at checkout or invoiced separately.
If you pay from outside the United States, your card issuer or bank may apply currency conversion and charge a foreign transaction fee. We do not control and are not responsible for those charges. Where a Service is subject to value added tax, goods and services tax, or a similar consumption tax in your country, you are responsible for that tax unless we state otherwise at checkout.
13. Orders and Provision of Services
13.1 No part of this Website constitutes a contractual offer capable of acceptance. Your order constitutes a contractual offer that we may accept at our sole discretion. Our acceptance is indicated by our sending you an order confirmation email. Only when we have sent that email is there a binding contract between Measures4Success, LLC and you.
13.2 Order confirmations under sub-Clause 13.1 will be sent before the Services begin and will contain:
13.3 If we do not accept your order, no payment will be taken under normal circumstances. Any sums paid in relation to that order will be refunded within 14 calendar days.
13.4 Payment for the Products and Services:
13.5 We aim to fulfill your order within 2 to 3 working days, or within a reasonable period, unless exceptional circumstances apply. If we cannot fulfill your order within a reasonable period, we will inform you at the time you place the order or contact you directly afterward. Time is not of the essence of the contract, meaning we will aim to fulfill your order within any agreed time frame but this is not an essential term and we will not be liable to you if we do not do so.
13.6 We will use reasonable efforts to provide the Services with reasonable skill and care, commensurate with best trade practice.
13.7 If Services are provided that do not conform to your order, contact us immediately. We will make any necessary corrections within five working days.
13.8 We provide technical support through our online support channels and by phone. We make every effort to respond to support requests within 30 minutes during North American business hours, 9:00 AM to 8:00 PM Eastern, but we do not guarantee a particular response time.
13.9 Additional terms and conditions may apply to certain Services. You will be asked to read and confirm your acceptance of those terms when completing your order.
13.2 Order confirmations under sub-Clause 13.1 will be sent before the Services begin and will contain:
- 13.2.1 Confirmation of the Services ordered, including the main characteristics of those Services.
- 13.2.2 Itemized pricing, including taxes and other charges where applicable.
- 13.2.3 Relevant dates, times, and location for the provision of the Services.
- 13.2.4 User credentials and information for accessing those Services.
13.3 If we do not accept your order, no payment will be taken under normal circumstances. Any sums paid in relation to that order will be refunded within 14 calendar days.
13.4 Payment for the Products and Services:
- 13.4.1 For individuals, we accept major credit and debit cards through the payment processor Stripe and payments through PayPal. Any processing or administrative fee we pass through will be disclosed to you at checkout before you complete your purchase.
- 13.4.2 For companies, we accept online payment or bank transfer and ask for payment in advance, unless otherwise agreed for long-term team projects.
- 13.4.3 Discounts are valid for a limited time, which will be stated clearly. Discounts cannot be combined with other offers.
- 13.4.4 For eligible purchases, we offer installment and buy-now-pay-later options through third-party providers, which may include Klarna, Afterpay, and PayPal. If you choose one of these options, your installment plan is a separate agreement between you and the provider, not with Measures4Success, LLC. The provider sets the terms of that plan, including any fees, interest, payment schedule, and consequences of a missed payment, and those terms are disclosed to you by the provider before you agree to them. We receive payment from the provider and do not set or collect your installment payments. You are responsible for reviewing and complying with the provider's terms. Availability of any provider depends on the provider's own eligibility criteria and may change. Any credit terms, interest rates, and payment schedules are presented solely by the provider. We do not quote, advertise, or restate the provider's credit terms, and any statement we make about a provider's availability is not an offer of credit. When you use one of these providers, you share personal and financial information directly with them, and their handling of that information is governed by their own privacy policy rather than ours. We encourage you to review the provider's terms and privacy policy before you agree to a plan.
13.5 We aim to fulfill your order within 2 to 3 working days, or within a reasonable period, unless exceptional circumstances apply. If we cannot fulfill your order within a reasonable period, we will inform you at the time you place the order or contact you directly afterward. Time is not of the essence of the contract, meaning we will aim to fulfill your order within any agreed time frame but this is not an essential term and we will not be liable to you if we do not do so.
13.6 We will use reasonable efforts to provide the Services with reasonable skill and care, commensurate with best trade practice.
13.7 If Services are provided that do not conform to your order, contact us immediately. We will make any necessary corrections within five working days.
13.8 We provide technical support through our online support channels and by phone. We make every effort to respond to support requests within 30 minutes during North American business hours, 9:00 AM to 8:00 PM Eastern, but we do not guarantee a particular response time.
13.9 Additional terms and conditions may apply to certain Services. You will be asked to read and confirm your acceptance of those terms when completing your order.
14. Cancellation of Orders and Services
We want you to be satisfied with the Products and Services you order. To discuss your order, contact us at 855-438-5777 or m4sacademysales@measures4success.com.
All cancellation and refund requests must be submitted by email to m4sacademysales@measures4success.com or by phone at 855-438-5777. Email requests should include your name and the email address used at registration.
14.1 Self-Paced Learning
We reserve the right to deny a refund where a user appears to have taken advantage of this policy, specifically where the user has accessed more than 25 percent of the content of an e-learning course or has attended an online live event. No refund will be provided in those circumstances.
14.3 Live Instructor-Led Virtual Events
If we cancel an event, 100 percent of the course fee will be refunded. A refund will not be issued if you agree to attend the event on a rescheduled date, in which case you will be rescheduled to an upcoming event at no additional charge.
14.4 In-Person Workshops and Live Events
Fewer than seven days before the event date. The registration fee is not refundable. You may instead do either of the following:
No-shows. Failure to attend without notice is treated as a cancellation fewer than seven days before the event and is not refundable. Where an assessment was included, you retain access to your assessment results.
If we cancel or reschedule. You receive a full refund of the amount paid, including any assessment cost. If you choose to attend on the rescheduled date instead, your registration transfers at no additional charge and no refund is issued.
14.5 Subscriptions
Either you or the Company may terminate or cancel your subscription for Services at any time. You understand and agree that cancellation or termination of your subscription is your sole right and remedy with respect to any dispute with us, including any dispute related to or arising out of:
(a) any term of this Agreement or our enforcement or application of it;
(b) any practice or policy of the Company or our enforcement or application of it;
(c) the content available through our Website, mobile application, or coaching, or any change to that content;
(d) your ability to access or use our Website, mobile application, or coaching; or
(e) the amount or type of our fees, charges, surcharges, applicable taxes, or billing methods, or any change to them.
Upon cancellation or termination, we may deactivate your user account and all related information and files, and bar further access to that information, the Website, the mobile application, or coaching, except as we may otherwise provide.
You can cancel your subscription by contacting us or by such other means as we may provide. We will attempt to process cancellation requests within 72 hours of receipt.
If you cancel near the end of your billing period and are inadvertently charged for the next period, contact us to have the charge reversed. If you use the mobile application or coaching during that next period, you will not be entitled to a refund. We reserve the right to collect fees, surcharges, or costs incurred before your cancellation takes effect, and those amounts are non-refundable.
14.6 Consumers With a Statutory Cooling Off Right
14.7 Services Beginning Within the Cooling Off Period
All cancellation and refund requests must be submitted by email to m4sacademysales@measures4success.com or by phone at 855-438-5777. Email requests should include your name and the email address used at registration.
14.1 Self-Paced Learning
A full refund is provided if cancellation is requested before you access the e-learning course.
14.2 Cancellation After Receiving Course Sign-On Information
14.2 Cancellation After Receiving Course Sign-On Information
Cancellation requests must be made within 48 hours of the issuance of course sign-on information to receive a full refund.
We reserve the right to deny a refund where a user appears to have taken advantage of this policy, specifically where the user has accessed more than 25 percent of the content of an e-learning course or has attended an online live event. No refund will be provided in those circumstances.
14.3 Live Instructor-Led Virtual Events
We reserve the right to postpone or cancel any live instructor-led virtual event because of insufficient enrollment, instructor illness, or unforeseen circumstances.
If we cancel an event, 100 percent of the course fee will be refunded. A refund will not be issued if you agree to attend the event on a rescheduled date, in which case you will be rescheduled to an upcoming event at no additional charge.
14.4 In-Person Workshops and Live Events
Seven or more days before the event date. You receive a full refund of the amount paid. If you have already accessed the Life Languages™ assessment or any other third-party assessment included with your registration, the refund is the amount paid less the cost of that assessment, which cannot be refunded once accessed. See sub-Clause 12.2.
Fewer than seven days before the event date. The registration fee is not refundable. You may instead do either of the following:
- Send another person in your place. Notify us by email before the event with the substitute attendee's name and email address. Any assessment already issued in your name cannot be transferred, and the substitute attendee will need to complete their own.
- Apply the full amount paid as a credit toward a future Life Languages™ workshop. Credit is valid for 12 months from the date of the original event and may be applied to any scheduled workshop, subject to availability.
No-shows. Failure to attend without notice is treated as a cancellation fewer than seven days before the event and is not refundable. Where an assessment was included, you retain access to your assessment results.
If we cancel or reschedule. You receive a full refund of the amount paid, including any assessment cost. If you choose to attend on the rescheduled date instead, your registration transfers at no additional charge and no refund is issued.
14.5 Subscriptions
Either you or the Company may terminate or cancel your subscription for Services at any time. You understand and agree that cancellation or termination of your subscription is your sole right and remedy with respect to any dispute with us, including any dispute related to or arising out of:
(a) any term of this Agreement or our enforcement or application of it;
(b) any practice or policy of the Company or our enforcement or application of it;
(c) the content available through our Website, mobile application, or coaching, or any change to that content;
(d) your ability to access or use our Website, mobile application, or coaching; or
(e) the amount or type of our fees, charges, surcharges, applicable taxes, or billing methods, or any change to them.
Upon cancellation or termination, we may deactivate your user account and all related information and files, and bar further access to that information, the Website, the mobile application, or coaching, except as we may otherwise provide.
You can cancel your subscription by contacting us or by such other means as we may provide. We will attempt to process cancellation requests within 72 hours of receipt.
If you cancel near the end of your billing period and are inadvertently charged for the next period, contact us to have the charge reversed. If you use the mobile application or coaching during that next period, you will not be entitled to a refund. We reserve the right to collect fees, surcharges, or costs incurred before your cancellation takes effect, and those amounts are non-refundable.
14.6 Consumers With a Statutory Cooling Off Right
If you are a consumer based in the European Union, the United Kingdom, or another jurisdiction that grants an equivalent statutory withdrawal right, you have a cooling off period. This period begins once your order is confirmed and the contract is formed, and ends 14 calendar days after that date, or the minimum period required by the law of your jurisdiction if longer. To cancel within this period, email m4sacademysales@measures4success.com. Your right to cancel during the cooling off period is subject to sub-Clause 14.7.
14.7 Services Beginning Within the Cooling Off Period
If the Services are to begin within the cooling off period, you must make an express request to that effect. By requesting that Services begin within the 14-calendar-day cooling off period, you acknowledge and agree that:
14.8 After the Cooling Off Period
- 14.7.1 If the Services are fully performed within the cooling off period, you lose your right to cancel once the Services are complete.
- 14.7.2 If you cancel after provision has begun but before it is complete, you remain required to pay for the Services supplied up to the point you inform us that you wish to cancel. The amount due is calculated in proportion to the full price and the Services actually provided. Sums already paid will be refunded subject to that deduction. Refunds will be issued within 5 working days and no later than 14 calendar days after you inform us that you wish to cancel.
14.8 After the Cooling Off Period
Cancellation of Services after the cooling off period has elapsed is subject to the specific terms governing those Services and may be subject to a minimum contract duration.
15. Recording, Photography, and Media Release
15.1 We may record, photograph, or livestream our Services, including In-Person Events, for training, promotional, and educational purposes. How we handle your consent depends on whether a recording is presenter-focused or full-capture, as described below.
15.2 Presenter-focused recordings. For most In-Person Events, the recording is focused on the presenter and is not intended to capture participants on camera. You should be aware that even in a presenter-focused recording, audience audio, such as questions or discussion, and incidental background footage may still be captured during a live session. By registering for and attending such an event, you acknowledge that the session is being recorded as described here. If you prefer not to be included in any recording, notify us at check-in or in writing before the event, and we will seat you accordingly and take reasonable steps to keep you out of the recording. A presenter-focused recording does not require the media release in sub-Clause 15.3, though that release still governs any participant audio or footage that is incidentally captured and retained.
15.3 Full-capture recordings and media release. Where an event or session is recorded in a manner intended to capture participants on camera, such as small-group work, audience participation segments, or room-wide footage, you consent to being recorded and photographed, and you grant Measures4Success, LLC a royalty-free, worldwide license to use, reproduce, and distribute your image, voice, likeness, and any statements you make during the session in any medium, without compensation. We will tell you before the event where a session is planned to be recorded in this manner.
15.4 If you prefer not to appear in any recording, notify us in writing at least 3 days before the event, or raise it at check-in. We will make reasonable accommodations, including seating outside the camera frame. We cannot guarantee complete exclusion from wide-angle or ambient capture.
15.5 You may not record, photograph, screen-capture, livestream, or otherwise reproduce any portion of a Service without our prior written permission. This applies to audio, video, still images, and screen recordings of eLearning content. Unauthorized recording is grounds for removal from an event or termination of your Account without refund.
15.6 To protect the privacy of other participants, you may not share, publish, or repeat outside the session any personal information, assessment results, or personal disclosures made by another participant.
15.2 Presenter-focused recordings. For most In-Person Events, the recording is focused on the presenter and is not intended to capture participants on camera. You should be aware that even in a presenter-focused recording, audience audio, such as questions or discussion, and incidental background footage may still be captured during a live session. By registering for and attending such an event, you acknowledge that the session is being recorded as described here. If you prefer not to be included in any recording, notify us at check-in or in writing before the event, and we will seat you accordingly and take reasonable steps to keep you out of the recording. A presenter-focused recording does not require the media release in sub-Clause 15.3, though that release still governs any participant audio or footage that is incidentally captured and retained.
15.3 Full-capture recordings and media release. Where an event or session is recorded in a manner intended to capture participants on camera, such as small-group work, audience participation segments, or room-wide footage, you consent to being recorded and photographed, and you grant Measures4Success, LLC a royalty-free, worldwide license to use, reproduce, and distribute your image, voice, likeness, and any statements you make during the session in any medium, without compensation. We will tell you before the event where a session is planned to be recorded in this manner.
- 15.3.1 You may withdraw this consent at any time by contacting us in writing at m4sacademyinfo@measures4success.com. On withdrawal, we will stop using the affected recordings and photographs in any new material and will remove them from materials within our control within a reasonable period. Withdrawal does not apply to uses already completed before we received your request, and it does not require us to recall, alter, or destroy material already published or distributed to third parties where doing so is not within our reasonable control.
15.4 If you prefer not to appear in any recording, notify us in writing at least 3 days before the event, or raise it at check-in. We will make reasonable accommodations, including seating outside the camera frame. We cannot guarantee complete exclusion from wide-angle or ambient capture.
15.5 You may not record, photograph, screen-capture, livestream, or otherwise reproduce any portion of a Service without our prior written permission. This applies to audio, video, still images, and screen recordings of eLearning content. Unauthorized recording is grounds for removal from an event or termination of your Account without refund.
15.6 To protect the privacy of other participants, you may not share, publish, or repeat outside the session any personal information, assessment results, or personal disclosures made by another participant.
16. Accessibility and Accommodations
We are committed to making our Services accessible to participants with disabilities. We aim to align the Website with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, an internationally recognized standard, in addition to complying with the Americans with Disabilities Act where it applies.
To request an accommodation for an In-Person Event, including seating, mobility access, interpretation, large-print materials, or dietary needs, contact us at m4sacademyinfo@measures4success.com at least 7 days before the event date. Requests made with less notice will be accommodated where reasonably possible.
For accessibility support related to the Website or eLearning content, contact us at the same address at any time. We will respond within 5 working days.
To request an accommodation for an In-Person Event, including seating, mobility access, interpretation, large-print materials, or dietary needs, contact us at m4sacademyinfo@measures4success.com at least 7 days before the event date. Requests made with less notice will be accommodated where reasonably possible.
For accessibility support related to the Website or eLearning content, contact us at the same address at any time. We will respond within 5 working days.
17. Use of Artificial Intelligence
We may use artificial intelligence tools to support the development of course materials, administrative communication, and internal operations. Human review governs the substance of our instructional content, assessment interpretation, and coaching.
Artificial intelligence tools are not used to make automated decisions that produce legal or similarly significant effects concerning you.
You may not use automated tools to scrape, copy, or extract Content from the Website, and you may not use our Content to train, fine-tune, or develop any machine learning or artificial intelligence system without our express written permission.
Artificial intelligence tools are not used to make automated decisions that produce legal or similarly significant effects concerning you.
You may not use automated tools to scrape, copy, or extract Content from the Website, and you may not use our Content to train, fine-tune, or develop any machine learning or artificial intelligence system without our express written permission.
18. Privacy
Use of the Website is governed by our Privacy Policy, which is incorporated into these Terms and Conditions by reference.
19. How We Use Your Personal Information
19.1 All personal information we collect, including your name, contact information, payment information, and assessment results, will be collected, used, and held in accordance with applicable United States federal and state privacy law and, where applicable to you, the General Data Protection Regulation.
19.2 We may use your personal information to:
19.3 We do not sell your personal information.
19.4 We will not pass your personal information to third parties without first obtaining your permission, except to service providers acting on our behalf, including payment processors, our learning platform, and assessment providers, who are bound to use that information only for the purpose of providing the Service, and except where disclosure is required by law.
19.5 Data retention. We retain account information and assessment results for as long as your Account is active and for 3 years after your last purchase or interaction, unless a longer period is required by law or for legitimate business purposes such as tax records or dispute resolution. You may request deletion of your personal information at any time by emailing m4sacademyinfo@measures4success.com. Deletion requests will be honored except where retention is legally required, and deletion may end your access to purchased Services.
19.6 Depending on your state or country of residence, you may have the right to access, correct, delete, or receive a copy of your personal information, to opt out of certain processing, and to appeal a denial of these requests. Our Privacy Policy describes how to exercise these rights.
19.2 We may use your personal information to:
- 19.2.1 Provide our Services to you.
- 19.2.2 Process your payment for the Services.
- 19.2.3 Administer assessments and deliver results.
- 19.2.4 Inform you of new products and services. You may ask us to stop sending this information at any time.
19.3 We do not sell your personal information.
19.4 We will not pass your personal information to third parties without first obtaining your permission, except to service providers acting on our behalf, including payment processors, our learning platform, and assessment providers, who are bound to use that information only for the purpose of providing the Service, and except where disclosure is required by law.
19.5 Data retention. We retain account information and assessment results for as long as your Account is active and for 3 years after your last purchase or interaction, unless a longer period is required by law or for legitimate business purposes such as tax records or dispute resolution. You may request deletion of your personal information at any time by emailing m4sacademyinfo@measures4success.com. Deletion requests will be honored except where retention is legally required, and deletion may end your access to purchased Services.
19.6 Depending on your state or country of residence, you may have the right to access, correct, delete, or receive a copy of your personal information, to opt out of certain processing, and to appeal a denial of these requests. Our Privacy Policy describes how to exercise these rights.
20. Disclaimers
20.1 We make no warranty or representation that the Website will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure, or that all information provided will be accurate.
20.2 We make no guarantee of any specific result from the use of our Services. Outcomes from communication training, coaching, and assessment depend on individual effort, context, and circumstances outside our control.
20.3 No part of this Website is intended to constitute legal, medical, financial, or psychological advice, and the Content of this Website should not be relied upon when making decisions or taking action of any kind.
20.4 No part of this Website is intended to constitute a contractual offer capable of acceptance.
20.5 While we use reasonable efforts to ensure that the Website is secure and free of errors, viruses, and other malware, you are strongly advised to take responsibility for your own internet security, that of your personal details, and that of your computers.
20.2 We make no guarantee of any specific result from the use of our Services. Outcomes from communication training, coaching, and assessment depend on individual effort, context, and circumstances outside our control.
20.3 No part of this Website is intended to constitute legal, medical, financial, or psychological advice, and the Content of this Website should not be relied upon when making decisions or taking action of any kind.
20.4 No part of this Website is intended to constitute a contractual offer capable of acceptance.
20.5 While we use reasonable efforts to ensure that the Website is secure and free of errors, viruses, and other malware, you are strongly advised to take responsibility for your own internet security, that of your personal details, and that of your computers.
21. Changes to the Facilities and these Terms and Conditions
We reserve the right to change the Website, its Content, or these Terms and Conditions at any time. You will be bound by any change from the first time you use the Website following that change. If we are required to make changes by law, those changes apply automatically to any pending orders as well as future orders.
22. Availability of the Website
22.1 The Website is provided "as is" and on an "as available" basis. We use industry practices to provide high uptime, including a fault-tolerant architecture hosted on cloud servers. We give no warranty that the Website or Facilities will be free of defects or faults, and we do not provide refunds for outages. We provide no warranties, express or implied, of fitness for a particular purpose, accuracy of information, compatibility, or satisfactory quality.
22.2 We accept no liability for disruption or non-availability of the Website resulting from external causes, including ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war, or legal restrictions and censorship.
22.2 We accept no liability for disruption or non-availability of the Website resulting from external causes, including ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war, or legal restrictions and censorship.
23. Force Majeure
Neither party is liable for failure or delay in performing its obligations where the failure or delay results from causes beyond that party's reasonable control. These causes include acts of God, severe weather, fire, flood, epidemic or pandemic, public health emergency, government order or restriction, war, terrorism, civil unrest, labor dispute, utility or telecommunications failure, cyberattack, and venue closure.
If a force majeure event prevents delivery of an In-Person Event or live virtual event, we will reschedule the event where reasonably possible. If we cannot reschedule within 90 days, you will receive a full refund of the amount paid in accordance with sub-Clause 14.4.
Force majeure does not excuse your obligation to pay amounts already due for Services already delivered.
If a force majeure event prevents delivery of an In-Person Event or live virtual event, we will reschedule the event where reasonably possible. If we cannot reschedule within 90 days, you will receive a full refund of the amount paid in accordance with sub-Clause 14.4.
Force majeure does not excuse your obligation to pay amounts already due for Services already delivered.
24. Limitation of Liability
24.1 To the maximum extent permitted by law, we accept no liability for any direct or indirect loss or damage, foreseeable or otherwise, including indirect, consequential, special, or exemplary damages arising from the use of the Website, the Services, or any information contained in them. You use the Website and its Content at your own risk.
24.2 To the maximum extent permitted by law, our total aggregate liability arising out of or relating to these Terms and Conditions or any Service is limited to the amount you paid to us for the Service giving rise to the claim.
24.3 Nothing in these Terms and Conditions excludes or restricts our liability for death or personal injury resulting from our negligence or fraud.
24.4 Nothing in these Terms and Conditions excludes or restricts our liability for direct or indirect loss or damage arising out of the incorrect provision of Services or out of reliance on incorrect information included on the Website.
24.2 To the maximum extent permitted by law, our total aggregate liability arising out of or relating to these Terms and Conditions or any Service is limited to the amount you paid to us for the Service giving rise to the claim.
24.3 Nothing in these Terms and Conditions excludes or restricts our liability for death or personal injury resulting from our negligence or fraud.
24.4 Nothing in these Terms and Conditions excludes or restricts our liability for direct or indirect loss or damage arising out of the incorrect provision of Services or out of reliance on incorrect information included on the Website.
25. Assumption of Risk and Release for In-Person Events
25.1 By attending an In-Person Event, you acknowledge that attendance involves travel to and presence at a physical venue and that inherent risks exist, including risks of personal injury, illness, and property loss or damage.
25.2 To the fullest extent permitted by law, you voluntarily assume those risks and agree to release, waive, and hold harmless Measures4Success, LLC, its members, employees, contractors, and facilitators from any claim, liability, injury, illness, loss, or damage arising from your attendance at an In-Person Event, including claims arising from ordinary negligence. This release does not apply to, and you do not waive, liability for gross negligence, willful misconduct, or any liability that cannot be waived under applicable law. Nothing in this clause limits the protections preserved in sub-Clause 24.3.
25.3 The venue is controlled by a third party. We are not responsible for the condition of the venue, its parking facilities, or its security.
25.4 You agree to conduct yourself professionally and respectfully toward facilitators and other participants. We reserve the right to remove any participant whose conduct is disruptive, threatening, harassing, or otherwise disrespectful, without refund.
25.5 You are responsible for your own belongings. We are not responsible for items lost, stolen, or damaged at an event.
25.2 To the fullest extent permitted by law, you voluntarily assume those risks and agree to release, waive, and hold harmless Measures4Success, LLC, its members, employees, contractors, and facilitators from any claim, liability, injury, illness, loss, or damage arising from your attendance at an In-Person Event, including claims arising from ordinary negligence. This release does not apply to, and you do not waive, liability for gross negligence, willful misconduct, or any liability that cannot be waived under applicable law. Nothing in this clause limits the protections preserved in sub-Clause 24.3.
25.3 The venue is controlled by a third party. We are not responsible for the condition of the venue, its parking facilities, or its security.
25.4 You agree to conduct yourself professionally and respectfully toward facilitators and other participants. We reserve the right to remove any participant whose conduct is disruptive, threatening, harassing, or otherwise disrespectful, without refund.
25.5 You are responsible for your own belongings. We are not responsible for items lost, stolen, or damaged at an event.
26. Dispute Resolution
26.1 Informal resolution first. If a dispute arises, you agree to contact us at m4sacademyinfo@measures4success.com and describe the dispute and the resolution you seek before initiating any formal proceeding. We will respond within 30 days. Both parties agree to attempt good-faith resolution during a 60-day period beginning on the date we receive your notice.
26.2 Small claims. Either party may bring an individual claim in the small claims court of the District of Columbia, or of your county of residence, where the claim qualifies.
26.3 Venue. Subject to sub-Clauses 26.1, 26.2, and 26.6, any dispute not resolved informally will be brought exclusively in the state or federal courts located in the District of Columbia, and both parties consent to the personal jurisdiction of those courts.
26.4 Time limit. Any claim arising out of or relating to these Terms and Conditions or any Service must be filed within one year after the claim arises, to the extent permitted by law.
26.5 Class action waiver. To the fullest extent permitted by law, you and Measures4Success, LLC agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The court may not consolidate more than one person's claims or preside over any form of representative or class proceeding. If this class action waiver is found unenforceable as to a particular claim, that claim, and only that claim, is severed and may proceed in court, while this waiver continues to apply to all other claims. This sub-Clause does not apply to the extent it is prohibited by the law of your jurisdiction.
26.6 Consumers in the European Union and United Kingdom. If you are a consumer resident in the European Union or United Kingdom, nothing in this Clause 26 or in Clause 32 deprives you of the right to bring proceedings in, or the protection of the mandatory law of, the courts of your country of residence where that right is granted by applicable law. In that case, the choice of District of Columbia venue in sub-Clause 26.3 does not prevent you from pursuing your claim in your home courts, and the class action waiver in sub-Clause 26.5 applies only to the extent permitted by the law of your jurisdiction.
26.2 Small claims. Either party may bring an individual claim in the small claims court of the District of Columbia, or of your county of residence, where the claim qualifies.
26.3 Venue. Subject to sub-Clauses 26.1, 26.2, and 26.6, any dispute not resolved informally will be brought exclusively in the state or federal courts located in the District of Columbia, and both parties consent to the personal jurisdiction of those courts.
26.4 Time limit. Any claim arising out of or relating to these Terms and Conditions or any Service must be filed within one year after the claim arises, to the extent permitted by law.
26.5 Class action waiver. To the fullest extent permitted by law, you and Measures4Success, LLC agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The court may not consolidate more than one person's claims or preside over any form of representative or class proceeding. If this class action waiver is found unenforceable as to a particular claim, that claim, and only that claim, is severed and may proceed in court, while this waiver continues to apply to all other claims. This sub-Clause does not apply to the extent it is prohibited by the law of your jurisdiction.
26.6 Consumers in the European Union and United Kingdom. If you are a consumer resident in the European Union or United Kingdom, nothing in this Clause 26 or in Clause 32 deprives you of the right to bring proceedings in, or the protection of the mandatory law of, the courts of your country of residence where that right is granted by applicable law. In that case, the choice of District of Columbia venue in sub-Clause 26.3 does not prevent you from pursuing your claim in your home courts, and the class action waiver in sub-Clause 26.5 applies only to the extent permitted by the law of your jurisdiction.
27. Severability
If any term of these Terms and Conditions is found to be unlawful, invalid, or otherwise unenforceable, that term is severed and the remaining Terms and Conditions remain in full force and effect. This clause applies only within jurisdictions where the particular term is unenforceable.
28. No Waiver
If any party to these Terms and Conditions fails to exercise any right or remedy contained in them, that failure is not a waiver of that right or remedy.
29. Previous Terms and Conditions
In the event of any conflict between these Terms and Conditions and any prior version, these Terms and Conditions prevail unless expressly stated otherwise.
30. Third Party Rights
Nothing in these Terms and Conditions confers any right upon any third party. The agreement created by these Terms and Conditions is between you and Measures4Success, LLC.
31. Communications
31.1 All notices and communications must be given to us either by post to our Premises or by email to m4sacademyinfo@measures4success.com. Notice sent by first class post is deemed received 3 days after posting. Notice sent by email is deemed received the day of sending if received in full on a business day, and on the next business day if sent on a weekend or public holiday.
31.2 To help us respond promptly, please direct your message as follows:
Formal legal notice must be sent to m4sacademyinfo@measures4success.com or by post to our Premises.
31.3 We may from time to time, if you opt to receive it, send you information about our products and services. If you do not wish to receive this information, click the unsubscribe link in any email you receive from us.
31.2 To help us respond promptly, please direct your message as follows:
- m4sacademysales@measures4success.com for orders, payments, registration, cancellations, refunds, and credits.
- m4sacademyinfo@measures4success.com for general inquiries, accessibility and accommodation requests, privacy and data requests, media and recording requests, technical support, and formal notices under sub-Clause 31.1.
Formal legal notice must be sent to m4sacademyinfo@measures4success.com or by post to our Premises.
31.3 We may from time to time, if you opt to receive it, send you information about our products and services. If you do not wish to receive this information, click the unsubscribe link in any email you receive from us.
32. Law and Jurisdiction
These Terms and Conditions and the relationship between you and Measures4Success, LLC are governed by and construed in accordance with the laws of the District of Columbia, United States, without regard to its conflict of law provisions. You agree to submit to the jurisdiction of the courts of the District of Columbia as set out in Clause 26.
33. International Users
33.1 We are a United States company and our Website and Services are operated from, and primarily designed for, the United States. We also welcome Users from other countries, and this Clause 33 addresses points specific to accessing our Services from outside the United States.
33.2 Language. These Terms and Conditions, our Website, and our Services are provided in English. Any translation we provide is for convenience only. Where a translation conflicts with the English version, the English version controls.
33.3 Data transferred to the United States. Using our Website or Services from outside the United States means your Data is transferred to, stored in, and processed in the United States, which may not have the same data protection law as your home country. Clause 14 of our Privacy Policy describes the safeguards we apply to that transfer.
33.4 Local law may still apply. These Terms and Conditions do not limit any protection you are entitled to under the mandatory consumer protection law of the country in which you reside, where that law applies to your purchase regardless of a choice of law clause. Clause 32 governs everything these Terms and Conditions permit the parties to agree by contract, and nothing in Clause 26 or Clause 32 is intended to deprive you of protections you cannot waive under your home country's law. If you are a consumer in the European Union or United Kingdom, sub-Clause 26.6 preserves your right to your home courts and mandatory local law.
33.5 Export control and sanctions. You may not access or use our Website or Services if you are located in, or a resident of, a country or region subject to comprehensive United States trade sanctions or embargo, or if you are listed on any United States government restricted party list, including lists maintained by the U.S. Department of the Treasury's Office of Foreign Assets Control. By using our Services you represent that you are not subject to any such restriction.
33.6 Currency and payment. See sub-Clause 12.8 for currency, tax, and cross-border payment terms.
33.7 In-person events. Clauses 12.4, 14.4, and 25 apply to In-Person Events regardless of where you reside. If you travel internationally to attend an event, you are responsible for your own visa, passport, travel insurance, and any other requirement of your journey.
33.2 Language. These Terms and Conditions, our Website, and our Services are provided in English. Any translation we provide is for convenience only. Where a translation conflicts with the English version, the English version controls.
33.3 Data transferred to the United States. Using our Website or Services from outside the United States means your Data is transferred to, stored in, and processed in the United States, which may not have the same data protection law as your home country. Clause 14 of our Privacy Policy describes the safeguards we apply to that transfer.
33.4 Local law may still apply. These Terms and Conditions do not limit any protection you are entitled to under the mandatory consumer protection law of the country in which you reside, where that law applies to your purchase regardless of a choice of law clause. Clause 32 governs everything these Terms and Conditions permit the parties to agree by contract, and nothing in Clause 26 or Clause 32 is intended to deprive you of protections you cannot waive under your home country's law. If you are a consumer in the European Union or United Kingdom, sub-Clause 26.6 preserves your right to your home courts and mandatory local law.
33.5 Export control and sanctions. You may not access or use our Website or Services if you are located in, or a resident of, a country or region subject to comprehensive United States trade sanctions or embargo, or if you are listed on any United States government restricted party list, including lists maintained by the U.S. Department of the Treasury's Office of Foreign Assets Control. By using our Services you represent that you are not subject to any such restriction.
33.6 Currency and payment. See sub-Clause 12.8 for currency, tax, and cross-border payment terms.
33.7 In-person events. Clauses 12.4, 14.4, and 25 apply to In-Person Events regardless of where you reside. If you travel internationally to attend an event, you are responsible for your own visa, passport, travel insurance, and any other requirement of your journey.
Measures4Success, LLC
1802 Vernon Street NW, PMB2275
Washington, DC 20009
Washington, DC 20009
General inquiries: m4sacademyinfo@measures4success.com
Orders and cancellations: m4sacademysales@measures4success.com
Phone: 855-438-5777
Orders and cancellations: m4sacademysales@measures4success.com
Phone: 855-438-5777
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