Frequently Asked Questions
Webinar Events
1. General Questions
What is Measures4Success, LLC and M4SAcademy?
Measures4Success, LLC, along with its educational branch, M4SAcademy, is a pioneering organization focused on behavioral health, coaching, and professional development. Our commitment lies in delivering exceptional behavioral health services, comprehensive educational programs, and specialized training for professionals within the healthcare and behavioral health sectors. Driven by our mission to bridge communication and understanding gaps, we leverage innovative learning experiences to bolster professional competencies and knowledge, ultimately fostering a more connected and efficient healthcare environment.
What is the relationship between Measures4Success and Chicago Education Institute of Illinois (CEII)?
Measures4Success, LLC collaborates with the Chicago Education Institute of Illinois (CEII) as a co-sponsor to offer Continuing Education (CE) credits for our webinars and training programs. CEII is an accredited provider that approves our educational content for CE credits for nurses, social workers, health, and allied health professionals.
What is the relationship between Measures4Success and The National Board of Certified Counselors (NBCC)?
Measures4Success, LLC has partnered with The National Board of Certified Counselors (NBCC) to provide CE credits for this single program educational offerings This partnership ensures that this webinar, Life Languages™ for Effective Teletherapy and Telehealth, meet the rigorous standards set by NBCC for continuing education for counselors and behavioral health professionals.
Do you have a satisfaction guarantee?
Yes, we offer a 100% satisfaction guarantee. If you are not satisfied with our webinar, please contact us at m4sacademysupport@measures4success.com or call our toll-free number at 855-438-5777. To request a copy of our full grievance policy, please email m4sacademysupport@measures4success.com.
What is your professional conduct/non-discrimination policy?
Measures4Success, LLC is committed to ensuring balance, independence, objectivity, and scientific rigor in all its continuing education activities. We uphold a strict non-discrimination policy and do not discriminate based on gender, age, socioeconomic or ethnic background, sexual orientation, or disability in any of our programs or activities.
What is the focus of this webinar?
This webinar introduces Life Languages™ as a powerful tool to enhance communication in teletherapy and telehealth settings. It aims to equip professionals with strategies to improve their virtual communication skills, fostering more effective and meaningful interactions with clients and colleagues.
Who should attend this webinar?
The webinar is designed for telehealth professionals, therapists, nurses, social workers, healthcare personnel, and anyone interested in improving their virtual communication skills within the behavioral health and healthcare industries.
How long is the webinar and when will it take place?
The webinar is scheduled for February 15, 2024, at1:00 pm EST / 12:00 pm CST / 11:00 am MST / 10:00 am PST and lasts for 3 hours. If you're unable to attend on this date, additional dates are available. Please check the registration page and within the course room for more options.
What will I learn from this webinar?
Participants will learn about the seven Life Languages™ and how to effectively apply these tools to enhance virtual communication. The training will cover practical strategies for building trust, improving clarity, understanding, connection and patient outcomes in teletherapy and telehealth contexts.
Do I need any prior knowledge of Life Languages™?
No prior knowledge of Life Languages™ is required. This webinar is designed for beginners and will provide a comprehensive introduction to the concepts and their application in telehealth.
How do I contact Measures4Success, LLC?
If I require ADA accommodations, how should I proceed with event registration and communicate my needs?
If you require ADA accommodations, please initiate your participation process by contacting us directly. You can either call us at our toll-free number 855-438-5777 or email your accommodation needs to m4sacademysupport@measures4success.com before registering. By doing so, you will be assisted with the registration process by one of our customer success representatives to ensure your accommodation requirements are thoroughly met and you are properly supported throughout the event.
3. Payment and Payment Options
What payment methods are accepted by Measures4Success?
Measures4Success accepts a variety of payment methods for convenience and flexibility. Currently, we accept all major credit cards and debit cards. Additionally, we offer a "shop now, pay later" option through Affirm, allowing you to spread the cost of your purchase over time with manageable payments.
Can I pay with a purchase order or check?
Currently, Measures4Success does not accept purchase orders or checks as payment methods. We encourage you to utilize our accepted payment options, including credit/debit cards and the Affirm financing option, for any purchases.
How does the "shop now, pay later" option with Affirm work?
The "shop now, pay later" option with Affirm allows you to split the cost of your purchase into smaller, more manageable payments over time. When you select Affirm at checkout, you'll be guided through a simple application process. Affirm will then provide you with a decision on your payment plan, including the monthly amount and the payment term. This option is subject to credit approval and terms set by Affirm.
Are there any discounts available for webinar registrations?
Yes, Measures4Success is pleased to offer discounts for students, military personnel, and groups of 4 or more. These discounts are our way of making our educational programs more accessible to a wider audience.
How do I apply for the student, military, or group discount?
To apply for a student, military, or group discount, please contact us directly at m4sacademysales@measures4success.com. Provide verification of your status, such as a student ID, military ID, or the details of your group. Our customer service team will assist you with the discount application process and guide you through the registration with the applied discount.
What is the refund policy for Measures4Success?
Measures4Success strives to ensure satisfaction with all our programs and services. If you are not satisfied with your purchase, please contact us at m4sacademysupport@measures4success.com to discuss your concerns. Our refund policy details and eligibility criteria will be provided to help address your situation appropriately.
How can I request a refund if I'm unable to attend a webinar I've registered for?
We understand that plans can change. If you need to request a refund, please review our cancellation and refund policy outlined on our website and contact our customer support team at m4sacademysupport@measures4success.com with your registration details. Refund eligibility and processing times may vary depending on the specific circumstances of your cancellation.
5. Live Webinar Information
What should I do to prepare for a live webinar?
To ensure a smooth webinar experience, we highly recommend updating your Zoom application to the latest version before the event. Zoom frequently releases updates that can enhance performance and security.
For instructions on how to update your Zoom application, please visit the Zoom Help Center: Upgrade/update to the latest version.
For the best viewing experience, using a laptop or desktop computer is advised. While iPads, tablets, Chromebooks, or web clients can be used to join the webinar, please note that these devices offer limited features.
For a comparison of device capabilities, visit the Zoom Help Center: Desktop client, mobile app, web client, and PWA comparison.
How do I test my connection prior to the event?
To test your access to Zoom and ensure your connection is stable, visit Join a Test Meeting - Zoom. Additionally, conducting a connection speed test is recommended for assessing your internet's performance. Visit Speed test by Ookla to perform this test. For optimal viewing, a wired internet connection with at least 1Mbps download speed is suggested.
What should I do if I experience technical difficulties?
If you encounter technical issues during the webinar, checking your internet connection and ensuring your Zoom application is up to date are good first steps. If problems persist, Zoom’s Help Center provides a wealth of troubleshooting tips. For immediate assistance, contact the webinar’s technical support team, typically available through the webinar platform.
How do I submit questions for the speaker?
During the webinar, questions for the speaker can be submitted using the Q & A feature of Mentimeter. This interactive tool allows for real-time engagement, ensuring your queries are addressed efficiently by the presenter.
Will I have access to the recording of the event?
Unfortunately, we are unable to provide recordings of our live webinars. However, all participants will receive the PowerPoint presentation and other resources utilized during the live session, ensuring you have access to valuable information shared during the event.
Will the speaker or other attendees be able to see and hear me?
In a typical Zoom webinar setting, attendees are not visible or audible to the speaker or other participants. Interaction with the presenter is usually conducted through the chat or Q&A features, maintaining privacy while allowing for active engagement.
Do I need to "check in" once I join the Zoom Webinar?
Upon joining the Zoom webinar, your attendance is automatically logged, no additional check-in required.
7. Continuing Education
What types of Continuing Education (CE) credits are available through these webinars?
Our webinars offer CE credits for a variety of professionals, including social workers, nurses, health, and allied health professionals. We are in partnership with the Chicago Education Institute of Illinois (CEII) and The National Board of Certified Counselors (NBCC) to provide these credits. Specific credit types and amounts are detailed on the webinar registration page and in our promotional materials.
How do I know if the CE credits offered are applicable to my profession?
To ensure the CE credits meet your professional requirements, we recommend checking with your licensing board or credentialing body. Additionally, you can visit CEUPro.com for a comprehensive list of professions and corresponding CE approval statuses.
What is required to earn CE credits for attending a webinar?
Participants must attend the entire webinar, actively engage in any interactive components, and complete a post-webinar evaluation or test, if applicable. A passing score of 80% or higher on any post-test is required to qualify for CE credits.
How and when can I access my CE certificate?
As soon as you fulfill the webinar requirements, your Certificate of Completion will be immediately accessible within the Learning Management System (LMS). There is no waiting period; you can access and print your certificate at your convenience right after completing the necessary steps. Ensure your account details are current to guarantee smooth access to your certificate.
Is there a deadline to complete any post-webinar requirements for CE credit?
Yes, participants typically have 5 days from the date of the webinar to complete any post-webinar evaluations or tests required for CE credit. Please refer to the specific instructions provided during the webinar for deadlines and submission guidelines.
Can I receive CE credits if I join the webinar late or leave early?
To receive full CE credits, participants must attend the entire webinar. Joining late or leaving early may disqualify you from receiving credits, as full participation is often a requirement set by accrediting bodies.
What should I do if I have questions about Continuing Education credits?
If you have any questions regarding CE credits, please contact us at m4sacademyinfo@measures4success.com. Our team is ready to provide assistance and clarify any inquiries you might have about continuing education through our webinars.
Are there any additional fees for receiving CE credits?
Any fees associated with receiving CE credits are typically included in the registration cost of the webinar. If there are any additional fees, they will be clearly stated during the registration process and in the webinar information materials.
2. My M4SAcademy Account
How do I create an M4SAcademy student account?
Creating an account is simple. Visit the M4SAcademy website and click on the "Sign Up" or "Register" button. Fill in the required fields with your personal information, such as your name, email address, and a secure password. After submitting the form, you'll receive a confirmation email. Click on the link provided in the email to activate your account and start accessing our courses and resources.
What should I do if I forget my M4SAcademy login password?
If you forget your password, click on the "Forgot Password" link on the login page. Enter the email address associated with your account, and we'll send you instructions to reset your password. Follow the steps provided in the email to regain access to your account.
Can I update my personal information in my M4SAcademy account?
Yes, you can update your personal information anytime. Log into your account, navigate to the "Profile" or "Account Settings" section, where you can edit your personal details, such as your email address, contact information, and professional background. Remember to save your changes before exiting.
How can I track my course progress in M4SAcademy?
M4SAcademy provides a comprehensive dashboard where you can track your learning progress. This includes details of courses you're enrolled in, your progress in each course, completed courses, and certificates you've earned. Access this feature by logging into your account and selecting the "My Courses" or "Dashboard" option.
Is it possible to access M4SAcademy from multiple devices?
Yes, you can access M4SAcademy from a variety of devices, including desktops, laptops, tablets, and smartphones, allowing you the flexibility to learn from anywhere. However, it's important to note that M4SAcademy, powered by LearnWorlds, prohibits multiple concurrent sessions from the same user. This means that only your most recent login session will remain active; any previous sessions will be disconnected. Please ensure you log out from one device before logging in from another to maintain continuous access to your learning materials.
What privacy settings are available in my M4SAcademy account?
Your privacy is paramount to us. In your account settings, you can adjust who sees your profile information, course enrollments, and achievements. We offer various levels of privacy settings to suit your comfort level, from completely private to visible to other learners on the platform.
How do I receive notifications about upcoming webinars and courses?
To stay updated, ensure your account settings allow for email notifications. You can customize these settings to receive information about upcoming webinars, courses, and other opportunities relevant to your interests and field.
What should I do if I encounter technical issues with my account?
Should you face any technical issues, please contact our support team by emailing m4sacademysupport@measures4success.com or calling our toll-free number. Provide a detailed description of the problem, and our team will assist you as quickly as possible.
Can I delete my M4SAcademy student account?
Yes, if you decide to delete your account, please contact us directly at m4sacademysupport@measures4success.com with your request. Note that deleting your account will remove access to all courses, materials, and records associated with it.
How secure is my personal information on M4SAcademy?
At M4SAcademy, we prioritize the security of your personal information. We implement industry-standard security practices to safeguard your data against unauthorized access, disclosure, alteration, and destruction. Your personal and professional information is stored securely and managed with the utmost care, strictly following our privacy policy. Furthermore, we assure you that your personal information is never sold to any third-party entities, ensuring your privacy and trust are always maintained.
4. Registration Information
Do you have a printed schedule or list of your live webinars?
Yes, we maintain a current schedule of our live webinars, which can be accessed directly on our registration page. Visit the Measures4Success website, navigate to the "Webinars" or "Events" section, and you'll find a comprehensive list of upcoming live webinars, including dates, times, and topics.
How do I register for a live webinar?
To register for a live webinar, simply visit the Measures4Success website, go to the "Courses" section, select the webinar you're interested in, and click on the "Enroll" button. You'll be prompted to enter your details and complete the payment process to secure your spot.
How do I know if I am registered for an event?
Once you've completed the registration process, you will receive an email confirmation that includes your registration details and a payment receipt. Please ensure to check your email inbox (and the spam/junk folder, just in case) for this confirmation.
Will I get a confirmation and payment receipt?
Yes, after registering for a webinar, you'll receive an email confirmation along with a payment receipt. This email will contain all the necessary details about the webinar, including the date, time, and how to access it.
Do you have group rates?
Yes, we offer a discounted rate for groups of 4 or more. The regular price is $297.00, but for groups, the discounted price is $250.00 per person. To avail of the group discount, the group must check out and pay on one ticket. Please contact m4sacademysales@measures4success.com to organize your group registration.
Do you have military discounts?
Yes, we are proud to offer a discount to active duty, retired, veteran status military personnel, and their dependents. The discount reduces the price from the regular $297.00 to $250.00. To receive this discount, please call to register and be prepared to email or present your military ID as proof of status.
Do you have student discounts?
Absolutely, students are eligible for a 50% discount off the program’s standard rate. To register with this discount, students must call to register and email proof of their student status. This significant discount is our way of supporting students in their professional development.
What is included in my webinar registration?
Your webinar registration includes the following:
1. Access to the live webinar;
2. Life Languages™ Professional Profile,
3. Downloadable materials or resources provided by the speakers;
4. One - 1:1 Virtual 90-Minute Complementary Individual Coaching Session;
5. Communication IQ Book;
6. Languages Quick Reference Guide;
7. One-Year Virtual Follow-Up Success Coaching;
8. Three (3) - Continuing Education Credits;
9. Communication IQ Participant Workbook; and
10. The opportunity to interact with the speaker during the Q&A session. Additionally, you will receive a certificate of completion after the webinar and a bonus gift.
Is there a registration deadline for live webinars?
No, there is no registration deadline for our live webinars. You can register up until the day of the event, subject to availability. We recommend registering early to secure your spot and receive all preparatory information in time.
What is your registration cancellation policy?
We understand that plans can change. If you need to cancel your registration, please contact us as soon as possible. For cancellations made more than 48 hours before the webinar, we offer a full refund. For cancellations within 48 hours of the event, we provide a credit that can be used towards future webinars or training programs. Please email m4sacademysupport@measures4success.com for cancellation requests and inquiries.
6. Mail and Email Preferences
How do I create an M4SAcademy student account?
Creating an account is simple. Visit the M4SAcademy website and click on the "Sign Up" or "Register" button. Fill in the required fields with your personal information, such as your name, email address, and a secure password. After submitting the form, you'll receive a confirmation email. Click on the link provided in the email to activate your account and start accessing our courses and resources.
What should I do if I forget my M4SAcademy login password?
If you forget your password, click on the "Forgot Password" link on the login page. Enter the email address associated with your account, and we'll send you instructions to reset your password. Follow the steps provided in the email to regain access to your account.
Can I update my personal information in my M4SAcademy account?
Yes, you can update your personal information anytime. Log into your account, navigate to the "Profile" or "Account Settings" section, where you can edit your personal details, such as your email address, contact information, and professional background. Remember to save your changes before exiting.
How can I track my course progress in M4SAcademy?
M4SAcademy provides a comprehensive dashboard where you can track your learning progress. This includes details of courses you're enrolled in, your progress in each course, completed courses, and certificates you've earned. Access this feature by logging into your account and selecting the "My Courses" or "Dashboard" option.
Is it possible to access M4SAcademy from multiple devices?
Yes, you can access M4SAcademy from a variety of devices, including desktops, laptops, tablets, and smartphones, allowing you the flexibility to learn from anywhere. However, it's important to note that M4SAcademy, powered by LearnWorlds, prohibits multiple concurrent sessions from the same user. This means that only your most recent login session will remain active; any previous sessions will be disconnected. Please ensure you log out from one device before logging in from another to maintain continuous access to your learning materials.
What privacy settings are available in my M4SAcademy account?
Your privacy is paramount to us. In your account settings, you can adjust who sees your profile information, course enrollments, and achievements. We offer various levels of privacy settings to suit your comfort level, from completely private to visible to other learners on the platform.
How do I receive notifications about upcoming webinars and courses?
To stay updated, ensure your account settings allow for email notifications. You can customize these settings to receive information about upcoming webinars, courses, and other opportunities relevant to your interests and field.
What should I do if I encounter technical issues with my account?
Should you face any technical issues, please contact our support team by emailing m4sacademysupport@measures4success.com or calling our toll-free number. Provide a detailed description of the problem, and our team will assist you as quickly as possible.
Can I delete my M4SAcademy student account?
Yes, if you decide to delete your account, please contact us directly at m4sacademysupport@measures4success.com with your request. Note that deleting your account will remove access to all courses, materials, and records associated with it.
How secure is my personal information on M4SAcademy?
At M4SAcademy, we prioritize the security of your personal information. We implement industry-standard security practices to safeguard your data against unauthorized access, disclosure, alteration, and destruction. Your personal and professional information is stored securely and managed with the utmost care, strictly following our privacy policy. Furthermore, we assure you that your personal information is never sold to any third-party entities, ensuring your privacy and trust are always maintained.
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855-438-5777
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