Frequently Asked Questions
Webinar Events
1. General Questions
What is Measures4Success, LLC and M4SAcademy?
Measures4Success, LLC, along with its educational branch, M4SAcademy, is a pioneering organization focused on behavioral health, coaching, and professional development. Our commitment lies in delivering exceptional behavioral health services, comprehensive educational programs, and specialized training for professionals within the healthcare and behavioral health sectors. Driven by our mission to bridge communication and understanding gaps, we leverage innovative learning experiences to bolster professional competencies and knowledge, ultimately fostering a more connected and efficient healthcare environment.
What is the relationship between Measures4Success and Chicago Education Institute of Illinois (CEII)?
What is the relationship between Measures4Success and The National Board of Certified Counselors (NBCC)?
Do you have a satisfaction guarantee?
What is your professional conduct/non-discrimination policy?
What is the focus of this webinar?
Who should attend this webinar?
How long is the webinar and when will it take place?
What will I learn from this webinar?
Do I need any prior knowledge of Life Languages™?
How do I contact Measures4Success, LLC?
If I require ADA accommodations, how should I proceed with event registration and communicate my needs?
3. Payment and Payment Options
What payment methods are accepted by Measures4Success?
Measures4Success accepts a variety of payment methods for convenience and flexibility. Currently, we accept all major credit cards and debit cards. Additionally, we offer a "shop now, pay later" option through Affirm, allowing you to spread the cost of your purchase over time with manageable payments.
Can I pay with a purchase order or check?
How does the "shop now, pay later" option with Affirm work?
Are there any discounts available for webinar registrations?
How do I apply for the student, military, or group discount?
What is the refund policy for Measures4Success?
How can I request a refund if I'm unable to attend a webinar I've registered for?
5. Live Webinar Information
What should I do to prepare for a live webinar?
To ensure a smooth webinar experience, we highly recommend updating your Zoom application to the latest version before the event. Zoom frequently releases updates that can enhance performance and security.
For instructions on how to update your Zoom application, please visit the Zoom Help Center: Upgrade/update to the latest version.
For the best viewing experience, using a laptop or desktop computer is advised. While iPads, tablets, Chromebooks, or web clients can be used to join the webinar, please note that these devices offer limited features.
For a comparison of device capabilities, visit the Zoom Help Center: Desktop client, mobile app, web client, and PWA comparison.
How do I test my connection prior to the event?
What should I do if I experience technical difficulties?
How do I submit questions for the speaker?
Will I have access to the recording of the event?
Will the speaker or other attendees be able to see and hear me?
Do I need to "check in" once I join the Zoom Webinar?
7. Continuing Education
What types of Continuing Education (CE) credits are available through these webinars?
Our webinars offer CE credits for a variety of professionals, including social workers, nurses, health, and allied health professionals. We are in partnership with the Chicago Education Institute of Illinois (CEII) and The National Board of Certified Counselors (NBCC) to provide these credits. Specific credit types and amounts are detailed on the webinar registration page and in our promotional materials.
How do I know if the CE credits offered are applicable to my profession?
What is required to earn CE credits for attending a webinar?
How and when can I access my CE certificate?
Is there a deadline to complete any post-webinar requirements for CE credit?
Can I receive CE credits if I join the webinar late or leave early?
What should I do if I have questions about Continuing Education credits?
Are there any additional fees for receiving CE credits?
2. My M4SAcademy Account
How do I create an M4SAcademy student account?
What should I do if I forget my M4SAcademy login password?
Can I update my personal information in my M4SAcademy account?
How can I track my course progress in M4SAcademy?
Is it possible to access M4SAcademy from multiple devices?
What privacy settings are available in my M4SAcademy account?
How do I receive notifications about upcoming webinars and courses?
What should I do if I encounter technical issues with my account?
Can I delete my M4SAcademy student account?
How secure is my personal information on M4SAcademy?
4. Registration Information
Do you have a printed schedule or list of your live webinars?
How do I register for a live webinar?
How do I know if I am registered for an event?
Will I get a confirmation and payment receipt?
Do you have group rates?
Do you have military discounts?
Do you have student discounts?
What is included in my webinar registration?
Is there a registration deadline for live webinars?
What is your registration cancellation policy?
6. Mail and Email Preferences
How do I create an M4SAcademy student account?
What should I do if I forget my M4SAcademy login password?
Can I update my personal information in my M4SAcademy account?
How can I track my course progress in M4SAcademy?
Is it possible to access M4SAcademy from multiple devices?
What privacy settings are available in my M4SAcademy account?
How do I receive notifications about upcoming webinars and courses?
What should I do if I encounter technical issues with my account?
Can I delete my M4SAcademy student account?
How secure is my personal information on M4SAcademy?
What is your
COMMUNICATION IQ™?
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Get in touch
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CONTACT US
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Measures4Success, LLC
1802 Vernon Street NW
PMB2275
Washington, DC 20009 -
m4sacademyinfo@measures4success.com
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855-438-5777